How do I place an order?
Ordering could not be easier, simply follow these easy steps:
- Select the product that you want – whether it’s Mr & Mrs with your surname, both of your firstnames together, Mr & Mr, a free standing plaque, the choice is yours.
- When you go to the product page for the item you want, you will find a number of options that you can select to personalize your product, including the finish you’d like, the number of letters and the format – either upper case (all capital letters) or sentence case (capital letters only at the start of words).
- Enter the name (s) you want for your product.
- Click Add to Cart.
It’s that easy!
Do you take requests for custom made products other than the ones currently on your website?
Yes we do! If you have a particular product idea or design in mind please email the details to us at firstname.lastname@example.org along with any photos. We will review your request and if we feel it is something we can create we will let you know the price and how long it will take to make.
Please remember that bespoke items cannot be returned unless they are defective.
How can I pay for my order?
You can choose to pay by credit card or through PayPal. When you pay we will email you a receipt.
How long does it take to be delivered?
As the items we sell are personalized, we do not already have items in stock that we can dispatch straight away. Each item is specially made for you, so this can take a bit of time. We do have two delivery options for you:
- Standard delivery – allow up to 28 days.
- Express delivery – items can be despatched in 7 days.
Do you ship overseas?
Yes we do! Place your order as normal and select the appropriate overseas shipping options.
Where is my order?
If you created an account with us, you will be able to log in to your account to track the progress and status of your order.
Please allow the designated number of days for your chosen delivery option to pass before contacting us.
If you have not received your order within the designated delivery period (28 days for standard orders, 7 days for express orders), please email us at email@example.com and we will reply within 24 hours.
What is your returns policy?
Details can be found on the Returns Policy page.